Terms and Conditions
By using this website, you agree to the Terms and Conditions as set out below:
1.0 General usage of this website
1.1 Any information contained on this site was correct at the time of publishing. Whilst every effort is made to keep that information up to date, errors do occur, for which we will not be held liable.
1.2 All prices quoted, are in Australian Dollars and include GST. Any Savings quoted are based on our recommended retail prices.
1.3 Colour samples should only be used as an indication of the actual colour as the way screens are calibrated (brightness, contrast, gamma) vary significantly between devices.
1.4 All Information, Logos, Pictures, and designs are the property of Sydney Furniture Factory and are protected by Copyright. Content may not be reproduced, published or modified unless with written permission from Sydney Furniture Factory.
1.5 Dimensions are indicative only. Furniture is hand made, and as such, dimensions can vary slightly. Always allow extra space around the furniture.
1.6 Unless otherwise stated, any accessories pictured are not included.
2.0 Ordering
2.1 All goods are to be paid in full prior to pickup or delivery.
2.2 Upon completing an online order, you will receive an email with an order number and an order summary. A staff member will process your order within 24 hours and confirm the details in that order.
2.3 Lead times quoted are our best estimate based on the average time taken by previous orders. Occassionally, unforeseen delays occur as a result of raw materials being on back order. We will take all reasonable steps to make you aware of any such delay upon us being made aware of such a delay.
2.4 Payments can be made online by Paypal, Visa, or Mastercard, or Electronic Bank Transfer (Internet Banking). Any balances outstanding must be paid prior to delivery by Visa or Mastercard or Electronic Bank Transfer. Note: All transfers must be cleared prior to the order being picked up or delivered.
2.5 Orders ready for pickup or delivery will be stored for free for up to 7 days from the date we contact you, after which storage fees apply at the rate of $10 per seat per week. Storage fees will be debited against the deposit paid. If the deposit reaches nil or negative, we reserve to right to re-sell your order.
2.6 You have checked that the product is suitable for your needs, as we do not exchange.
3.0 Delivery
3.1 It is important that someone is at home to receive the delivery of your purchase on the designated day. No specific time of delivery can be provided. A four hour time frame will be advised but cannot be guaranteed, we are not responsible for any delays. If no person is present to accept the goods on the scheduled delivery day, or the delivery is cancelled on the day of the scheduled delivery day, you will be charged for the non-delivery and a further charge for the re-delivery.
3.2 It is the customers responsibility to allow sufficient access for delivering the lounge.
3.3 Quoted delivery fee is for drop off to a ground level with sufficient access. Drivers do not unwrap items or take rubbish away unless specified.
3.4 All packing and wrapping materials are your responsibility and will be left at the premises (delivery address).
3.5 We make no respresentations about the Carrier other than those contained in this document, and we are not responsible for delivery by the Carrier. Any damage to property must be reported to the Carriers delivery driver as our company is not liable for any property damage caused by the Carrier.
3.6 Photo ID will be required on delivery to verify the recipients identity.
4.0 Product Variation
Generally, a new product may feel stiffer or firmer, back cushions may be fuller than normal all as a result of it being brand new. Cushions and supports need to go through the natural break in period. This period will vary depending on the usuage the product will receive.
5.0 Cancellation, Product Returns and Refunds
Cancellation
Cancellation of orders that are ready for delivery or are already in production will result in the loss of the deposit paid (normally 30-50%).
Returns / Change of Mind
At Our discretion, returns will only be accepted within 7 days of dispatch and the product must be unopened, unused, and undamaged. A 20% restocking fee will apply plus associated shipping charges with the return.
Any Non Stock items, Special orders, Made to order, Mattress & Bases and clearance items are not eligible for return or change of mind.
Refunds
A Refund or store credit is available subject to the above criteria being met. All refunds must be processed by the same method that the original payment was made by. Allow upto 7 days for refunds to be processed.
For all Cancellations, Returns and Refunds please contact us by completing the online contact form on our Contact Us page here and include your invoice or order number.
1.0 General usage of this website
1.1 Any information contained on this site was correct at the time of publishing. Whilst every effort is made to keep that information up to date, errors do occur, for which we will not be held liable.
1.2 All prices quoted, are in Australian Dollars and include GST. Any Savings quoted are based on our recommended retail prices.
1.3 Colour samples should only be used as an indication of the actual colour as the way screens are calibrated (brightness, contrast, gamma) vary significantly between devices.
1.4 All Information, Logos, Pictures, and designs are the property of Sydney Furniture Factory and are protected by Copyright. Content may not be reproduced, published or modified unless with written permission from Sydney Furniture Factory.
1.5 Dimensions are indicative only. Furniture is hand made, and as such, dimensions can vary slightly. Always allow extra space around the furniture.
1.6 Unless otherwise stated, any accessories pictured are not included.
2.0 Ordering
2.1 All goods are to be paid in full prior to pickup or delivery.
2.2 Upon completing an online order, you will receive an email with an order number and an order summary. A staff member will process your order within 24 hours and confirm the details in that order.
2.3 Lead times quoted are our best estimate based on the average time taken by previous orders. Occassionally, unforeseen delays occur as a result of raw materials being on back order. We will take all reasonable steps to make you aware of any such delay upon us being made aware of such a delay.
2.4 Payments can be made online by Paypal, Visa, or Mastercard, or Electronic Bank Transfer (Internet Banking). Any balances outstanding must be paid prior to delivery by Visa or Mastercard or Electronic Bank Transfer. Note: All transfers must be cleared prior to the order being picked up or delivered.
2.5 Orders ready for pickup or delivery will be stored for free for up to 7 days from the date we contact you, after which storage fees apply at the rate of $10 per seat per week. Storage fees will be debited against the deposit paid. If the deposit reaches nil or negative, we reserve to right to re-sell your order.
2.6 You have checked that the product is suitable for your needs, as we do not exchange.
3.0 Delivery
3.1 It is important that someone is at home to receive the delivery of your purchase on the designated day. No specific time of delivery can be provided. A four hour time frame will be advised but cannot be guaranteed, we are not responsible for any delays. If no person is present to accept the goods on the scheduled delivery day, or the delivery is cancelled on the day of the scheduled delivery day, you will be charged for the non-delivery and a further charge for the re-delivery.
3.2 It is the customers responsibility to allow sufficient access for delivering the lounge.
3.3 Quoted delivery fee is for drop off to a ground level with sufficient access. Drivers do not unwrap items or take rubbish away unless specified.
3.4 All packing and wrapping materials are your responsibility and will be left at the premises (delivery address).
3.5 We make no respresentations about the Carrier other than those contained in this document, and we are not responsible for delivery by the Carrier. Any damage to property must be reported to the Carriers delivery driver as our company is not liable for any property damage caused by the Carrier.
3.6 Photo ID will be required on delivery to verify the recipients identity.
4.0 Product Variation
Generally, a new product may feel stiffer or firmer, back cushions may be fuller than normal all as a result of it being brand new. Cushions and supports need to go through the natural break in period. This period will vary depending on the usuage the product will receive.
5.0 Cancellation, Product Returns and Refunds
Cancellation
Cancellation of orders that are ready for delivery or are already in production will result in the loss of the deposit paid (normally 30-50%).
Returns / Change of Mind
At Our discretion, returns will only be accepted within 7 days of dispatch and the product must be unopened, unused, and undamaged. A 20% restocking fee will apply plus associated shipping charges with the return.
Any Non Stock items, Special orders, Made to order, Mattress & Bases and clearance items are not eligible for return or change of mind.
Refunds
A Refund or store credit is available subject to the above criteria being met. All refunds must be processed by the same method that the original payment was made by. Allow upto 7 days for refunds to be processed.
For all Cancellations, Returns and Refunds please contact us by completing the online contact form on our Contact Us page here and include your invoice or order number.
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